Two months back we obtained the awful news that our 12 yr previous grandson were hit by a truck and killed. We needed to get from PA to CA as promptly as possible. It absolutely was Thankagiving week, the worst 7 days from the calendar year to vacation as a result of Hotwire, we ended up capable of get reservations the next early morning on American, not the airline on which we usually journey.
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I've manufactured three attempts to Speak to purchaser service by way of e-mails relating to a modern Global flight wherein I'd issues with not simply the preferred seats that i did not receive, although the horrible consumer service wherein my sister and I acquired. She was discriminated in opposition to for staying to big to get served food stuff since the tray couldn’t occur down so the flight attendant said he couldn’t feed her. Whilst there have been open up seats, and we could have been greater accommodated, as a substitute we were put near the windows and trapped there with toddlers.
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Attempting to adjust a reservation day for the final three days/nights. Each individual agent We've gotten has both transferred us outside of our simply call building Yet another hours wait around or has hung up on our call.
i have experienced horrible experiences with american Airways. i can’t even level their consumer service as it is much below a one particular star. customer relations representatives are impolite, small, and unfriendly.
I lately flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Considering that the Embraer is a small plane with little leg area, my knees had been embedded in the seat again in front of me, and it had been resulting in irritation for me as well as the passenger in that seat. I requested the stewardess (“Ellen) if I could shift for the exit isle, the place there was additional space. When I asked she claimed: “We are going to complete counting heads prior to we start off enjoying musical chairs.†When she finished counting men and women, I went ahead and moved to 1 of two Open up seats during the exit isle–I didn’t check with her again on account of her rude response The very first time. Ellen came about the general public handle method: “Did you move in the exit isle? Return to your seat.†I went again instantly. She continued around the PA: “There could be a $10,000 great, and I am not going to fork out it.
I assumed there for being a plan for overweight people. I had been up from the window all the excursion.I paid for my seat but mainly because it turned out I actually didn’t have just one. Using the Aged Piedmont nonetheless flying considering American would do greater, sad all around.
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Even now seeking to obtain another person to help me with my issue. Have despatched a message around the AA site with a reaction that created no feeling. Have known as and been advised to ship the message. I tried to response to the information that produced no feeling and I been given an e-mail back stating which the e-mail handle I responded to isn't is use.
senores American Airlines me dirigo a ustedes yo Yolanda Alvarado,mande una nota anterior la cual no se si llego resumo perdi mi conexion saliendo vuelo retrazado 4 minutos tarde que tenia saliendo de Caracas to Miami vuelo 914 code#UQAHQD/AA perdi mi conexion yendo a NY y tuve que acarrear yo con los gastos no es justo que el vuelo se retraso por targeted visitors aereo y yo pague con resort y comida agradeceria y se me rreconozca lo ocurrido esto ocurrio el dia 23 de Agosto de 2014sin mas agradezco su i thought about this atencion 201 921 8130 o mi mail gracias
Very last thirty day period, I traveled on American Airlines from Portland, Maine to Washington, DC. I'm able to’t show you sufficient about the superb service I received. I requested a wheelchair for both airports as well as the chair and attendants were being proper there and went previously mentioned and beyond the call to duty.